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To work in the industry the following skills need to be considered:

Observational skills

This includes the ability to:

• Notice changes in client’s behaviour, ability and the environment
• Identify safety hazards and risks
• Observe and understand non-verbal cues (e.g. facial expressions, body language)
• Identify signs of verbal distress and / or aggression.

Communication skills

This includes the ability to:

• Communicate effectively with a range of people (e.g. families, co-workers)
• Use appropriate language and respect when working with other people (including those from different cultures)
• Listen attentively to what is being said
• Read and understand written information
• Understand and follow written and verbal instructions
• Understand and respond to verbal and non- verbal communication
• Write coherent communication appropriate to the situation
• Use technology to communicate (e.g. computer/iPad for reports, emails, documents)
• Communicate and work with other people as a team.

Technical and/or Motor skills

This includes the ability to:

• Deal with physical demands of manual tasks (e.g. bending, squatting, kneeling, crouching, repetitive movements, carrying, reaching) 
• Be on your feet for extended periods of time, both walking and standing 
• Grasp, push, turn and manipulate objects
• Use equipment and other technology (e.g. computers/iPads, assemble play equipment)
• Have sufficient vision to safely perform the required range of skills
• Hear and differentiate sounds that may alert you of a problem (e.g. alarms, calls from distressed children)
• Deal with body fluids (e.g. urine, faeces, blood).

Cognitive | Intellectual skills

This includes the ability to:

• Gather, understand and organise information
• Use own judgment / problem-solving skills (e.g. to respond to immediate safety risks)
• Recall and communicate information
• Understand other people’s perspectives / opinions and respect their choices
• Understand and use math effectively (e.g. measurements, calculations, 24-hour clock)
• Maintain a sufficient level of concentration to complete an activity / task
• Be attentive in interaction with others
• Perform tasks in a safe manner and within reasonable timeframes.

Behavioural | Social skills

This includes the ability to:

• Demonstrate tolerance, patience and willingness to work with people from different backgrounds and cultures
• Demonstrate professional behaviour at all times both on work placement and in class
• Control your emotions and reactions and withhold personal opinions
• Tolerate close proximity with individuals
• Interact with all genders
• Respect personal and professional boundaries – including use of social media
• Adapt to change
• Take responsibility for own actions
• Maintain confidentiality
• Comply with legal requirements of industry (e.g. National or local clearances as required).

The Language, Literacy and Numeracy requirements are core skills for all job roles at all levels.

The Australian Core Skills Framework (ACSF) indicates that the five core skill areas are reading, writing, numeracy, oral communication and learning which we apply in our personal and community; workplace and employment; and education and training.

Some of the core language, literacy and numeracy (LLN) skills for entry into the above courses are:

Learning Legal and ethical guidelines of work, understand human needs, individual differences, service standards, safety policies and procedures

Reading skills Reading and understanding client service plans, procedures and work instructions, industry specific terminology and symbols, workplace safety signs

Writing skills Completing forms, documents, WHS reports, taking messages

Oral communication Active listening skills, communicating with clients and their family, team members. Communicating with clients and families who have communication difficulties. Effective questioning, phone skills and providing information to team members.

Numeracy skills Measure fluids, read weights and measurements, interpret and document, calculate timeframes.

Problem solving skills Identify and respond to client’s needs daily.

Technology skills Use appropriate software.

Note All students will sit a literacy and numeracy test at the start of the course.

Below are some of the important individual personal skills students need to demonstrate during training:

Communication

• The ability to develop and maintain relationships, trust and confidence.
• The ability to communicate with a range of people from different backgrounds.

Teamwork

• The ability to work with other people for a common outcome. 
• Respect for other people and their role within the work team. 
• The ability to accept direction and feedback.

Problem solving

• The ability to identify potential problems and respond appropriately. 
• The ability to ask questions and seek clarification when necessary.

Initiative and enterprise

• Motivation and interest.
• The ability to seek assistance when necessary. 
• Foresight / the ability to see what needs to be done.

Planning and organising

• Appropriate time management skills.
• The ability to prioritise, plan and organise own workload.

Self-management

• Seek feedback and reflect on your own performance 
• Accept responsibility for own actions.

Learning

• Ability to identify own strengths and weaknesses and seek assistance where necessary. 
• The ability and motivation to build on past knowledge and experience.
• The ability to take on new information and tasks.

Technology

• The ability to learn and adapt to new technology.
• The ability to access information and use digital media for study and work.

As part of your course you are required to complete work placement. The placement is arranged/negotiated by North Metropolitan TAFE and your host organisation.

Students will be provided with forms and a vocational placement Handbook including Observation Checklists used to assess practical competencies. 

It is an industry requirement that students do not attend placement without holding the required clearances. 

Note Students will be required to:

• Travel to an appropriate host organisation to complete vocational placement
• Attend vocational placement at times that may be out of normal business hours
  e.g. 8am – 6.00pm
• Ensure they can attend the practicum placement hours (ie. no late starts or early finish times).

In this industry career pathway, the following areas need to be considered:

Communication skills and abilities

• Speaking clearly and directly (e.g. perform duties such as passing enquiries to immediate supervisor)
• Listen actively (e.g. to be able to understand basic instructions)
• Written communication (e.g. able to record basic information)
• Responding to feedback and questions from the customer and staff
• Using appropriate language and respect when working with customers and staff. (e.g. understand and respond to verbal communication accurately and appropriately)
• Using appropriate language and respect when working with staff and customers from other cultures
• Be able to carry out verbal instructions from supervisors and/or other team members in a timely and accurate manner
• Communicate with customers in a professional manner at all times

Technical and/or motor skills and abilities

• Physically fit (e.g. people in the travel and tourism industry work long hours and require stamina to be able to stand on their feet for long periods of time).
• Good mobility (e.g. ability to bend, stretch, twist and reach)
• Work effectively in various environments (e.g. the ability to work in changing conditions, including indoor/ outdoor)
• Use basic mathematics effectively (e.g. to be able to add and subtract effectively)
• Have a range of Information Technology (IT) skills (e.g. being able to operate a computer and use industry specific software)
• Good working memory (e.g. able to recall procedures and information)

Cognitive skills and abilities

• Reading and understanding written materials (e.g. brochures, price lists and promotional materials)
• Be able and willing to follow instructions
• Carry out work in a certain order or sequence
• Time management (e.g. able to work accurately within time constraints)
• Accept personal responsibility for accurate completion of work and seek help when required
• Able to prioritise tasks ( e.g. self-motivated to get things done and works to agreed outcomes)
• Able to work under direct supervision
• Engages in continuous learning opportunities learning (e.g. willing to learn new products or services)
• Understand and follow policies and procedures (e.g. for legal compliance)
• Able to be responsible for self and others’ health and safety

Behavioural and social skills and abilities

• Genuine interest in working with people
• Flexible (e.g. people in the event industry often have unusual hours or longer hours and may be required to take on a different or multiple roles at any given time.)
• Tolerance of working long hours, including weekends and shift work
• Maintain a neat personal appearance, including a high level of personal hygiene
• Works as part of a team
• Interpersonal skills (e.g. customer service skills/ability to contribute and work as a member of a team)
• Ability to work under pressure
• Punctuality

Mathematical Skills

• Ability to perform basic mathematical skills (e.g.: calculating required payment for services)
• At least a basic level of maths and using Microsoft Excel is required for budget management, pricing events and similar tasks.
• Ability to use calculator.

The Language, Literacy and Numeracy requirements are core skills for all job roles at all levels.

The Australian Core Skills Framework (ACSF) indicates that the five core skill areas are reading, writing, numeracy, oral communication and learning which we apply in our personal and community; workplace and employment; and education and training.

Foundation skills essential to performance in this qualification are:

Oral communication Use effective questioning and active listening techniques to consult with customer, confirm requirements and monitor outcomes.

Reading skills Understanding and applying information about event programs to inform potential customers

Writing skills Developing event plans and report writing to meet the needs of the customer.

Numeracy skills Calculations and quotes that take into account; distance, time and price.

Problem solving Identify and resolve issues to ensure customers satisfaction.

Technology skills Use a variety of software applications and programs to deliver effective customer service.

Listed below are the employability skills that an individual student needs to demonstrate during training and are highly valued by industry when seeking employment. As a student you must be able to demonstrate:

Communication

• The ability to develop and maintain relationships, trust and confidence.
• The ability to communicate with a range of people from different backgrounds.

Teamwork

• The ability to work with other people for a common outcome.
• Respect for other people and their role within the work team.
• The ability to accept direction and feedback.

Problem solving

• The ability to identify potential problems and respond appropriately.
• The ability to ask questions and seek clarification when necessary.

Initiative and enterprise

• Motivation and interest.
• The ability to seek assistance when necessary.
• Foresight / the ability to see what needs to be done.

Planning and organising

• Appropriate time management skills.
• The ability to prioritise, plan and organise own workload.

Self-management

• Seek feedback and reflect on your own performance
• Accept responsibility for own actions.

Learning

• Ability to identify own strengths and weaknesses and seek assistance where necessary.
• The ability and motivation to build on past knowledge and experience.
• The ability to take on new information and tasks.

Technology

• The ability to learn and adapt to new technology.
• The ability to access information and use digital media for study and work.

• Access to a computer and internet is fundamental to the successful completion of all certificates in Events.
• Students are required to have access to a computer and internet.
• All student notes, resources, activities and assessment are accessed via Blackboard.

All students who have completed their qualification, must be able to understand their workplace health and safety obligations and safety requirements under the:

• Codes of Practice, which are designed to give practical advice about ways to manage exposure to risks common to industry.

And all students who have completed a qualification must be able to understand, participate and implement in Risk Assessments, Incident Reports and Hazard Identification.

To work in the industry the following skills need to be considered:

Observational skills

This includes the ability to:

• Notice changes in children’s behaviour, ability and the environment
• Identify safety hazards and risks
• Observe and understand non-verbal cues (e.g. facial expressions, body language)
• Identify signs of verbal distress and / or aggression.

Communication skills

This includes the ability to:

• Communicate effectively with a range of people (e.g. families, co-workers)
• Use appropriate language and respect when working with other people (including those from different cultures)
• Listen attentively to what is being said
• Read and understand written information
• Understand and follow written and verbal instructions
• Understand and respond to verbal and non- verbal communication
• Write coherent communication appropriate to the situation
• Use technology to communicate (e.g. computer/iPad for reports, emails, documents)
• Communicate and work with other people as a team.

Technical and/or Motor skills

This includes the ability to:

• Deal with physical demands of manual tasks (e.g. bending, squatting, kneeling, crouching, repetitive movements, carrying, reaching) 
• Be on your feet for extended periods of time, both walking and standing 
• Grasp, push, turn and manipulate objects
• Use equipment and other technology (e.g. computers/iPads, assemble play equipment)
• Have sufficient vision to safely perform the required range of skills
• Hear and differentiate sounds that may alert you of a problem (e.g. alarms, calls from distressed children)
• Deal with body fluids (e.g. urine, faeces, blood).

Cognitive | Intellectual skills

This includes the ability to:

• Gather, understand and organise information
• Use own judgment / problem-solving skills (e.g. to respond to immediate safety risks)
• Recall and communicate information
• Understand other people’s perspectives / opinions and respect their choices
• Understand and use math effectively (e.g. measurements, calculations, 24-hour clock)
• Maintain a sufficient level of concentration to complete an activity / task
• Be attentive in interaction with others
• Perform tasks in a safe manner and within reasonable timeframes.

Behavioural | Social skills

This includes the ability to:

• Demonstrate tolerance, patience and willingness to work with people from different backgrounds and cultures
• Demonstrate professional behaviour at all times both on work placement and in class
• Control your emotions and reactions and withhold personal opinions
• Tolerate close proximity with individuals
• Interact with all genders
• Respect personal and professional boundaries – including use of social media
• Adapt to change
• Take responsibility for own actions
• Maintain confidentiality
• Comply with legal requirements of industry (e.g. Working with Children Check card and other clearances as required).

The Language, Literacy and Numeracy requirements are core skills for all job roles at all levels.

The Australian Core Skills Framework (ACSF) indicates that the five core skill areas are reading, writing, numeracy, oral communication and learning which we apply in our personal and community; workplace and employment; and education and training.

Some of the core language, literacy and numeracy (LLN) skills for entry into the above courses are:

Learning Legal and ethical guidelines of work, understand human needs, individual differences, service standards, safety policies and procedures

Reading skills Reading and understanding client service plans, procedures and work instructions, industry specific terminology and symbols, workplace safety signs

Writing skills Completing forms, documents, WHS reports, taking messages

Oral communication Active listening skills, communicating with children and their family, team members. Communicating with children and families who have communication difficulties. Effective questioning, phone skills and providing information to team members.

Numeracy skills Measure fluids, read weights and measurements, interpret and document, calculate timeframes.

Problem solving skills Identify and respond to children’s needs daily.

Technology skills Use appropriate software.

Note All students will sit a literacy and numeracy test at the start of the course.

Below are some of the important individual personal skills students need to demonstrate during training:

Communication

• The ability to develop and maintain relationships, trust and confidence.
• The ability to communicate with a range of people from different backgrounds.

Teamwork

• The ability to work with other people for a common outcome. 
• Respect for other people and their role within the work team. 
• The ability to accept direction and feedback.

Problem solving

• The ability to identify potential problems and respond appropriately. 
• The ability to ask questions and seek clarification when necessary.

Initiative and enterprise

• Motivation and interest.
• The ability to seek assistance when necessary. 
• Foresight / the ability to see what needs to be done.

Planning and organising

• Appropriate time management skills.
• The ability to prioritise, plan and organise own workload.

Self-management

• Seek feedback and reflect on your own performance 
• Accept responsibility for own actions.

Learning

• Ability to identify own strengths and weaknesses and seek assistance where necessary. 
• The ability and motivation to build on past knowledge and experience.
• The ability to take on new information and tasks.

Technology

• The ability to learn and adapt to new technology.
• The ability to access information and use digital media for study and work.

As part of your course you are required to complete work placement. The placement is arranged/negotiated by North Metropolitan TAFE and your host organisation.

Students will be provided with forms and a vocational placement Handbook including Observation Checklists used to assess practical competencies. 

It is an industry requirement that students do not attend placement without holding the required clearances including, but not limited to, a Working with Children Check card. 

Note Students will be required to:

• Travel to an appropriate host organisation to complete vocational placement
• Attend vocational placement at times that may be out of normal business hours
  e.g. 8am – 6.00pm
• Ensure they can attend the practicum placement hours (ie. no late starts or early finish times).

In this industry career pathway, the following areas need to be considered:

Communication skills and abilities

• Speaking clearly and directly (e.g. perform duties such as passing enquiries to immediate supervisor)
• Listen actively (e.g. to be able to understand basic instructions)
• Written communication (e.g. able to record basic information)
• Responding to feedback and questions from the customer and staff
• Using appropriate language and respect when working with customers and staff. (e.g. understand and respond to verbal communication accurately and appropriately)
• Using appropriate language and respect when working with staff and customers from other cultures
• Be able to carry out verbal instructions from supervisors and/or other team members in a timely and accurate manner
• Communicate with customers in a professional manner at all times

Technical and/or motor skills and abilities

• Physically fit (e.g. people in the travel and tourism industry work long hours and require stamina to be able to stand on their feet for long periods of time).
• Good mobility (e.g. ability to bend, stretch, twist and reach)
• Work effectively in various environments (e.g. the ability to work in changing conditions, including indoor/ outdoor)
• Use basic mathematics effectively (e.g. to be able to add and subtract effectively)
• Have a range of Information Technology (IT) skills (e.g. being able to operate a computer and use industry specific software)
• Good working memory (e.g. able to recall procedures and information)

Cognitive skills and abilities

• Reading and understanding written materials (e.g. brochures, price lists and promotional materials)
• Be able and willing to follow instructions
• Carry out work in a certain order or sequence
• Time management (e.g. able to work accurately within time constraints)
• Accept personal responsibility for accurate completion of work and seek help when required
• Able to prioritise tasks ( e.g. self-motivated to get things done and works to agreed outcomes)
• Able to work under direct supervision
• Engages in continuous learning opportunities learning (e.g. willing to learn new products or services)
• Understand and follow policies and procedures (e.g. for legal compliance)
• Able to be responsible for self and others’ health and safety

Behavioural and social skills and abilities

• Genuine interest in working with people
• Flexible (e.g. people in the tourism industry often have unusual hours or longer hours and may be required to take on a different or multiple roles at any given time.)
• Tolerance of working long hours, including weekends and shift work
• Maintain a neat personal appearance, including a high level of personal hygiene
• Works as part of a team
• Interpersonal skills (e.g. customer service skills/ability to contribute and work as a member of a team)
• Ability to work under pressure
• Punctuality

Mathematical Skills

• Ability to perform basic mathematical skills (e.g.: calculating required payment for services)
• At least a basic level of maths is required for budgeting, pricing tours and similar tasks.
• Ability to use calculator.

The Language, Literacy and Numeracy requirements are core skills for all job roles at all levels.

The Australian Core Skills Framework (ACSF) indicates that the five core skill areas are reading, writing, numeracy, oral communication and learning which we apply in our personal and community; workplace and employment; and education and training.

Foundation skills essential to performance in this qualification are:

Oral communication Use effective questioning and active listening techniques to consult with customer, confirm requirements and monitor outcomes.

Reading skills Understand and apply information about tourism programs to inform potential customers

Writing skills Develop tourism plans and report writing to meet the needs of the customer.

Numeracy skills Calculations and quotes that take into account; distance, time and price.

Problem solving Identify and resolve issues to ensure customers satisfaction.

Technology skills Use a variety of software applications and programs to deliver effective customer service.

Listed below are the employability skills that an individual student needs to demonstrate during training and are highly valued by industry when seeking employment. As a student you must be able to demonstrate:

Communication

• The ability to develop and maintain relationships, trust and confidence.
• The ability to communicate with a range of people from different backgrounds.

Teamwork

• The ability to work with other people for a common outcome.
• Respect for other people and their role within the work team.
• The ability to accept direction and feedback.

Problem solving

• The ability to identify potential problems and respond appropriately.
• The ability to ask questions and seek clarification when necessary.

Initiative and enterprise

• Motivation and interest.
• The ability to seek assistance when necessary.
• Foresight/the ability to see what needs to be done.

Planning and organising

• Appropriate time management skills.
• The ability to prioritise, plan and organise own workload.

Self-management

• Seek feedback and reflect on your own performance
• Accept responsibility for own actions.

Learning

• Ability to identify own strengths and weaknesses and seek assistance where necessary.
• The ability and motivation to build on past knowledge and experience.
• The ability to take on new information and tasks.

Technology

• The ability to learn and adapt to new technology.
• The ability to access information and use digital media for study and work.

• Access to a computer and internet is fundamental to the successful completion of all certificates in Tourism.
• Students are required to have access to a computer and internet.
• All student notes, resources, activities and assessment are accessed via Blackboard.

All students who have completed their qualification, must be able to understand their workplace health and safety obligations and safety requirements under the:

• Codes of Practice, which are designed to give practical advice about ways to manage exposure to risks common to industry.

And all students who have completed a qualification must be able to understand, participate and implement in Risk Assessments, Incident Reports and Hazard Identification.