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In this industry career pathway, the following areas need to be considered:

Observational skills

• Notice changes in people’s behavior, ability and the environment
• Recognise the deteriorating patient
• Identify safety hazards and risks
• Observe and understand non-verbal cues (e.g. facial expressions, body language)
• Identify signs of verbal distress and/or aggression.

Communication skills

• Communicate effectively with a range of people including technicians, nurses’, patients, relatives, doctors, and anaesthetists
• Use appropriate language and respect when working with people from different cultures
• Listen and follow instructions
• Read and understand written information according to the situation
• Write and record comprehensive patient information and documentation 
• Understand and respond to verbal and non-verbal communication
• Communicate and work with others as a team
• Use technology to communicate (e.g. computers, emails, electronic documents).

Technical and motor skills

• Deal with physical demands of manual tasks (e.g. bending, squatting, kneeling, crouching, repetitive movements, carrying, reaching)
• Be on your feet for extended periods of time, both walking and standing
• Grasp, push, turn and manipulate objects
• Use equipment and other technology (e.g. computers, push wheelchairs, manual handling equipment)
• Have sufficient vision to safely perform the required range of skills
• Hear and differentiate sounds that may alert you of a problem (e.g. alarms, calls )
• Deal with body fluids (e.g. urine, faeces, blood).

Cognitive and intellectual skills

• Gather, understand, organise, recall and communicate information
• Use judgment / basic problem solving skills (e.g. to respond to immediate safety risks)
• Understand other people’s perspectives/opinions and respect their choices
• Understand and use maths effectively (e.g. measurements, calculations, 24 hr clock)
• Maintain a sufficient level of concentration to complete an activity/task
• Be attentive in interaction with others ( e.g. to identify risks, to identify changes)
• Perform tasks in a safe manner and within reasonable timeframes.

Behavioural and social skills

• Demonstrate patience and willingness to work with a variety of people
• Able to work under pressure
• Demonstrate professional behaviour (e.g. punctuality, maintaining confidentiality and respect personal boundaries)
• Control your emotions and reactions and withhold personal opinions
• Tolerate close proximity with individuals
• Interact with all genders
• Adapt to change
• Take responsibility for own actions – including responsible use of social media
• Comply with legal requirements of industry (e.g. criminal history check)

The Language, Literacy and Numeracy requirements are core skills for all job roles at all levels.

The Australian Core Skills Framework (ACSF) indicates that the five core skill areas are reading, writing, numeracy, oral communication and learning which we apply in our personal and community; workplace and employment; and education and training. 

Some of the core language, literacy and numeracy (LLN) skills for entry into this Industry are:
Learning - legal and ethical guidelines of work, understand human needs, individual differences, service standards, safety policies and procedures.

Reading - reading and understanding client charts, treatment plans, instructions, procedures, manuals, standards, guidelines and work instructions, industry specific terminology and symbols, workplace safety signs. 

Writing - complete forms, charts, progress notes, WHS reports, writing and taking messages

Oral communication – communicating with clients, their family and team members. Communicating with clients who have impaired communication. Effective questioning, application of telephone skills and transferring information to team members. 

Numeracy - measure fluids, read weights and measurements, read, interpret and document in charts, calculate timeframes, input data, use decimals, fractions, percentages, and formulae, compare, contrast and evaluate

Problem solving – identify and respond to client’s needs, analyse and construct meaning, assess and respond to risk. 

Technology - use software to update observation notes and record health information, basic computer skills.

Students are required to have access to a computer and internet*
*NMTAFE students can access computers and WiFi via its libraries at Joondalup and Mt Lawley campuses.

All workers must understand their workplace health and safety obligations and safety requirements under the:

• WA Work Health and Safety Act 2020, which imposes obligations on people at workplaces to ensure workplace health and safety.
• WA Work Health and Safety Regulations 2022 that describes what must be done to prevent or control certain hazards which cause injury, illness or death.
• Codes of Practice, which are designed to give practical advice about ways to achieve standards and manage exposure to risks common to industry.

All workers must be able to participate in Risk Assessments, Incident Reports and Hazard Identification

In this industry career pathway, the following areas need to be considered:

Communication skills and abilities

• Speaking clearly and directly e.g. providing clear information to clients about treatments
• Using  appropriate language and respect when working with clients from other cultures 
• Sensitive to client’s personal space and needs, including confidentiality
• Communicates with clients in a professional manner at all times
• Listen actively e.g. to be able to understand and analyse client’s treatment needs 
• Asking questions and observing the client
• Responding to feedback or questions from the client
• Read and interpret the client’s non-verbal cues (e.g. facial expressions, body language etc.)
• Written communication e.g. able to keep client records
• Customer service skills (e.g. customer complaints, enquiries etc.).

Technical and/or motor skills and abilities

• Enjoys practical work 
• Good mobility and strength (able to deal with the physical demands e.g. standing or sitting for period of times depending on practical work)
• Using numeracy effectively (e.g. performing goniometry, completing stocktake, etc.) 
• Have a range of Information Technology (IT) skills.

Cognitive skills and abilities (understanding, interpreting, analysing, applying, transferring)

• Able to and willing to follow instructions 
• Problem solving (e.g. showing independence and initiative in identifying and solving problems)
• Time management (e.g. able to work accurately within time constraints)
• Tolerant of late and changeable working hours
• Able to be responsible for others health and safety.

Behavioural and social skills and abilities

• Works as part of a team and/or independently
• Pleasant and tactful when dealing with customers over the phone and face to face
• Genuine interest in working with people
• Interpersonal skills and an ability to put the customer at ease
• Sensitive when dealing with clients various service needs, and embrace social and cultural diversity
• Comfortable with physical contact with clients of varying body types and ages
• Good personal presentation.

Foundation skills essential to performance in this qualification are:

Oral communication Use effective questioning and active listening techniques to consult with client, confirm requirements and monitor outcomes.

Reading skills Interpreting and follow manufacturer’s instructions and safety data sheets for safe use of cleaning.

Writing skills Record treatment using anatomy and physiology terminology.

Numeracy skills Calculate treatment times, product quantities and price.

Problem solving Identify issues with machinery or product application and modify technique or product to ensure clients satisfaction.

Technology skills Use industry specific software to update client notes, rebook clients for future treatments, and take payments, record stock data and product purchase.

Listed below are the employability skills that an individual student needs to demonstrate during training and are highly valued by industry when seeking employment.  As a student you must be able to demonstrate the following:

Communication

• The ability to develop and maintain relationships, trust and confidence.
• The ability to communicate with a range of people from different backgrounds.

Teamwork

• The ability to work with other people for a common outcome.
• Respect for other people and their role within the work team.
• The ability to accept direction and feedback.

Problem solving

• The ability to identify potential problems and respond appropriately. 
• The ability to ask questions and seek clarification when necessary. 

Initiative and enterprise

• Motivation and interest.
• The ability to seek assistance when necessary.
• Foresight / the ability to see what needs to be done.

Planning and organising

• Appropriate time management skills.
• The ability to prioritise, plan and organise own workload.

Self-management

• Seek feedback and reflect on your own performance
• Accept responsibility for own actions.

Learning

• Ability to identify own strengths and weaknesses and seek assistance where necessary.
• The ability and motivation to build on past knowledge and experience.
• The ability to take on new information and tasks.

Technology

• The ability to learn and adapt to new technology.
• The ability to access information and use digital media for study and work. 

• As part of your course you are required to complete 200 hours remedial massage therapy in our Liveworks Clinic treating a variety of clients.
• Students are required to attend one 5-hour clinic session per week. Our clinic is open Wednesday, Thursday and Friday. Students are placed on a rotating roster for this.
• Students will be provided with forms and a log book to record their hours and treatments conducted.

• Students are required to have access to a computer and internet 
• Majority of student notes, resources, activities and assessment are accessed via Blackboard
• Students are required to purchase a uniform which is part of the professional presentation that is required by industry.