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Roaming Education and Community Health (REACH) is a training and primary health care initiative that delivers health services to the community and provides clinical training opportunities for our enrolled nursing students. Under the direct supervision of registered nurses...

Apprenticeships and traineeships are the way to go if you wish to kick start your career, re-enter the workforce or simply change your career.

Apprenticeships and traineeships combine work with structured training and require you to enter into a formal training contract with an...

In recognition of NAIDOC week, each year in the first week of July North Metropolitan TAFE celebrates and recognises the culture, achievements and history of our Aboriginal and Torres Strait Islander peoples. 

This year, NMTAFE's Gallery Central Art Collection celebrates...

We want to hear from you!

Your satisfaction as a student is super important to us at North Metropolitan TAFE.

We really appreciate your feedback (positive and negative) and  complaints because they help us improve. 

What is the difference between feedback and a complaint?
  • Complaint is when you are unhappy with a service or product and would like us to fix or resolve a problem. 
  • Feedback may be a positive compliment or negative comment about a service or product. Feedback does not necessarily require a response but will be acknowledged.
How do I complain?

There are a few ways you can let us know what you think:

  Online Fill out our Online Feedback form

  Phone Call  1300 300 822

 Hard copy Get a form from Client Services or download one Complaints and feedback form (265 KB) (Word document - opens in a new tab)  and submit it in a sealed envelope.

 Email Send a detailed email to feedback@nmtafe.wa.edu.au

  Written letter Mail or hand-deliver a letter to Locked Bag 6, Northbridge WA 6865

Hint: Consider an informal resolution: If possible, try to resolve any issues informally by discussing it with the relevant parties.
 

Need help to provide feedback or make a complaint?

Disability, mental health or medical condition 
Contact Access and Learning Support

 9427 1314
 access.support@nmtafe.wa.edu.au if you need any support with the process or would like to request alternative formats for information accessibility.

Aboriginal or Torres Strait Islander
Reach out to the Student Liaison Officer at Koolark

 9428 0340
 koolark@nmtafe.wa.edu.au


Students who are
under the age of 18 years
Parents/guardians can complain on your behalf. Visit Client Services if you need.

International students
Contact International Student Support or visit Client Services.

 9427 1873
 internationalstudy@nmtafe.wa.edu.au

English is a Additional Language (EAL) student
Get help from Client Services or if you need the services of an interpreter contact feedback@nmtafe.wa.edu.au
 

What happens next?

Acknowledgment 
You will receive written acknowledgment within two (2) business days

Resolution timeframe 
We aim for resolution within ten (10) business days, with updates if needed.
 

Unhappy with the complaint decision or process?

Internal appeal
Download and complete the Complaint appeal form and email feedback@nmtafe.wa.edu.au

External review
Seek independent review from Ombudsman WA if unsatisfied .

Find more details on our Complaints and Feedback policy information page.

  

Academic appeals

As a student, if you think an assessment decision was unfair or incorrect, check out our Academic appeals page for more information.

 

The information on this page is available in alternative formats upon request including electronic document format, hard-copy (standard and large print) or audio format.

Quick guide

  1. Prepare Understand and articulate your concern.
  2. Choose method Online, phone, hard copy, email, or letter.
  3. Consider informal resolution Discuss or mediate the issue.
  4. Seek assistance if needed Disabilities, Indigenous, Minors, International, EAL.
  5. Expect response Acknowledgment in 2 days, Resolution or updates in 10 days.
  6. Appeal if necessary Internal appeal or external review.
  7. Academic appeals Check college's Academic appeals page.
  8. Alternative formats Request accessible information formats.

Set your path for success by joining us for an immersive online experience featuring virtual campus tours, hear from our students and lecturers or get the low down from one of our lecturers by joining a live Q&A session. (Please note: If using a mobile phone you will...

Worldwide English – AMEP tutors have free access to this site

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North Metropolitan TAFE offers a series of courses in Anaesthetic Technology, Health Services Assistance, Sterilisation, Pathology and Hospital/Health Services Pharmacy Support to support the vast and complex health care industry. Health services staff across several areas play a valuable and...

A nursing qualification from North Metropolitan TAFE will see you work as an enrolled nurse in a range of health care settings including hospitals, health clinics, community organisations or residential care. It is a diverse, challenging and rewarding career, as nurses make a real difference to...

North Metropolitan TAFE offers engineering qualifications in the areas of Civil, Structural, Mechanical, Mechatronics and Technical Engineering. Our courses will help you develop the high level of safety awareness and in-depth technical skills that the industry demands.

As you work on...

Below is a full list of our courses - use the filters to search for your areas of interest.

Consider the essential job requirements of entering your chosen industry.  This may include mandatory vaccinations, medical screening, national police clearance, working with children check...